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Page editability oddity

  • 1.  Page editability oddity

    Posted Apr 09, 2019 08:46 AM
    version = ​​NAV2013

    We have a user that recently moved from Customer Service to Purchasing. This required the user to get new permissions (we use Easy Security) and a new role center. In the new role, the user needs to edit planning parameters on Item cards, something all other buyers with the same Easy Security role can do. For this user, however, when they open the Item card, it is in a view only mode. On the action ribbon, both the View and Edit actions are "greyed out" and inaccessible. I have deleted all user personalization for this user, thinking perhaps some personalization from the old role center assignment was now conflicting with the new role center, but that had no effect.

    Has anyone else seen anything like this? What else can I try to do to help this user?


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    Jason Luchka
    Senior Enterprise Applications Analyst
    siffron
    Twinsburg OH
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  • 2.  RE: Page editability oddity

    GOLD CONTRIBUTOR
    Posted Apr 09, 2019 08:57 AM
    Double check the profiles you have assigned in Easy Security.   Easy Security will look at all the profiles assigned to a user and apply the most restrictive rules for all the profiles collectively.   If you left an old profile that only allowed the View Option, then that will take precedence over any new, less restrictive policy.

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    Steven Hoag
    I.T. Manager
    Fashion Angels Enterprises, LLC
    Milwaukee WI
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  • 3.  RE: Page editability oddity

    Posted Apr 09, 2019 09:07 AM
    Our version of ES does not have "profiles," but rather you can assign either permission set types of permission or role group within the Login Access Control.

    The user had 4 Login Access Control records that were expired (no permissions) that were related to their prior position in CS. They then had 3 Login Access Control records related to the new position. ​I have deleted the expired permissions and I am publishing now. I will let you know if this has any impact. I would not think an expired Login Access Control record would impact a user, but it's worth a look.

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    Jason Luchka
    Senior Enterprise Applications Analyst
    siffron
    Twinsburg OH
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    Conference-BCNAVUG_200x200


  • 4.  RE: Page editability oddity

    TOP CONTRIBUTOR
    Posted Apr 09, 2019 09:24 AM
    ​If fields and/or ribbon items are greyed out, it is very likely that you are using field level securty.  You'll have to make sure that the user has the correct field level permisssions.


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    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
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  • 5.  RE: Page editability oddity

    Posted Apr 09, 2019 10:16 AM
    Yes - Lewis nailed it! I forgot that CSRs are part of a FLADS group (limited implementation of FLADS here)! I removed the user from this group and they are back in business. Thank you, Lewis.​

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    Jason Luchka
    Senior Enterprise Applications Analyst
    siffron
    Twinsburg OH
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    Conference-BCNAVUG_200x200


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