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Purchase Quote Stuck in Pending Approval Status after Rejection

  • 1.  Purchase Quote Stuck in Pending Approval Status after Rejection

    Posted Jul 03, 2019 09:10 AM
    We're running NAV 2017.  Once in a while we end up with a purchase quote where the approver rejects the quote, the e-mail goes out stating it has been rejected, and the record in the approval request entries table shows a status of rejected.  Yet, the quote still has a status of Pending Approval.   Neither the individual who submitted the approval request nor the Approval Admin can Cancel the Approval Request as this button is disabled (as if the PQ status was open, but it's not).  Is there any way to manually change the status on the purchase quote from Approval Pending to Open in NAV? Or do we need to simply delete the quote and re-enter it, like we have been doing?

    Has anyone else run into this problem? Any suggestions?

    Thanks!

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    Judy Gutowski
    Sr. Manager, Finance Systems & Business Process
    Calspan
    Buffalo NY
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    Conference-BCNAVUG_200x200


  • 2.  RE: Purchase Quote Stuck in Pending Approval Status after Rejection

    SILVER CONTRIBUTOR
    Posted Jul 05, 2019 03:33 AM
    Hi Judy,

    Are you using single approver or using workflow user group with multiple approver in sequence.

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    DEEPAK KUMAR
    BC/NAV Consultant
    AlleTechnologies Inc.
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    Conference-BCNAVUG_200x200


  • 3.  RE: Purchase Quote Stuck in Pending Approval Status after Rejection

    Posted Jul 08, 2019 09:17 AM
    ​We are using multiple workflows with multiple approvers in Workflow User Groups.  We have different approval paths for different business units, with several approval users in more than one approval path, where their approval limit may vary.  So John Smith may be a level one approver (<$1000 for example) for department A, but may be a level two approver (>=$1000 and <$5000) for department B.  In this example, the $2000 purchase quote would require an approval first by a level one approver, and then by the level two approver.

    The problem is rare, but the error message received on rejecting the Purchase Quote is the following:

    An attempt was made to change an old version of an Approval Entry record.  The record should first be reread from the database.  This is a programming error.  identification and field values: Entry No. = '9312'

    We have approximately 70 purchasing workflows which function perfectly fine 99% of the time. I'd love to figure out what is causing these rejections to sometimes get stuck in processing and/or revert the purchase Quote back to Open.

    Any suggestions on what to look for or how to revert the quote back to open is much appreciated!

    Judy

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    Judy Gutowski
    Sr. Manager, Finance Systems & Business Process
    Calspan
    Buffalo NY
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    Conference-BCNAVUG_200x200


  • 4.  RE: Purchase Quote Stuck in Pending Approval Status after Rejection

    SILVER CONTRIBUTOR
    Posted Jul 05, 2019 08:25 AM
    Similar to what Deepak was asking, do you have more than one workflow to manage purchase quotes?   We have this issue whenever a workflow bumps into another workflow with similar parameters.

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    Patti Parrish
    Finance Project Manager
    EthosEnergy Power Plant Services
    Alpharetta, Ga
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    Conference-BCNAVUG_200x200


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