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Getting BC (On Premise) Help Documentation To Work

  • 1.  Getting BC (On Premise) Help Documentation To Work

    NAVUG ALL STAR
    Posted Apr 27, 2021 09:46 AM
    Hello All.

    We are running #D365BusinessCentral  version 14 on premise.

    Does anyone know how to implement the Business Central Help Documentation (ex: clicking the question mark in the top right corner of the client window)?

    We upgraded last year and it worked but one day noticed that it stopped working.  It appears that it was set up to run from our Upgrade Server instead of our production server.




    This is the error that we currently get.  It is referencing the wrong server (our upgrade/dev server).





    ​​

    ------------------------------
    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
    www.apifishcare.com
    ------------------------------------------------------------------------
    D365UG-BC/NAVUG All-Star
    D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
    D365UG-BC/NAVUG Programming Committee

    Twitter: @RosenbergL
    LinkedIn: https://www.linkedin.com/in/rosenbergl
    ------------------------------------------------------------------------
    ------------------------------


  • 2.  RE: Getting BC (On Premise) Help Documentation To Work

    NAVUG ALL STAR
    Posted Apr 28, 2021 08:41 AM
      |   view attached
    Lewis,

    Not sure if you received the file from the other Forum you posted this on. Here is a copy.

    Thanks,
    Steve

    ------------------------------
    Steven Chinsky
    Manager
    Wipfli
    Mansfield MA
    NAVUG/BC Programming Committee Member
    NAVUG All-Star, Granite Award Recipient, MCP, DCMP
    ------------------------------

    Attachment(s)

    pdf
    BC Manual.pdf   17.63 MB 1 version


  • 3.  RE: Getting BC (On Premise) Help Documentation To Work

    NAVUG ALL STAR
    Posted Apr 28, 2021 09:07 AM
    Wow, Steve 2722 pages!  Thanks.  I guess I am all set for my summer reading now. :-)

    ------------------------------
    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
    www.apifishcare.com
    ------------------------------------------------------------------------
    D365UG-BC/NAVUG All-Star
    D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
    D365UG-BC/NAVUG Programming Committee

    Twitter: @RosenbergL
    LinkedIn: https://www.linkedin.com/in/rosenbergl
    ------------------------------------------------------------------------
    ------------------------------



  • 4.  RE: Getting BC (On Premise) Help Documentation To Work

    SILVER CONTRIBUTOR
    Posted Apr 28, 2021 11:20 AM
    Lewis,

      I think all you need to do is make a change to the navsettings.json file to include the correct URL.  You may also need to go through the application install and modify the setup to include the Help Server, if you didn't do that initially.  I think this link will give you what you need.

      https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/configure-help

    ------------------------------
    Brad Everts
    IT Supervisor
    Garner Foods
    Winston-Salem NC
    ------------------------------



  • 5.  RE: Getting BC (On Premise) Help Documentation To Work

    NAVUG ALL STAR
    Posted Apr 28, 2021 02:09 PM
    Thanks Brad.  Not quite there yet, but that led me to my ClientUserSettings.config file which had the wrong server URL and Port,

    <add key="HelpServer" value="SERVER_NAME" />
    <add key="HelpServerPort" value="49001" />

    When I corrected that, the HELP functionality worked.  I also fixed the XML file that I use when installing the Windows Client for everyone.

    Now if I close the BC Windows client, delete my ClientUserSettings.config, and restart my Windows BC client, the config file is recreated incorrectly.  I guess my question now is: where are the settings pulled from when the ClientUserSettings.config is recreated.  Is that in a local file of on the service tier?


    ------------------------------
    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
    www.apifishcare.com
    ------------------------------------------------------------------------
    D365UG-BC/NAVUG All-Star
    D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
    D365UG-BC/NAVUG Programming Committee

    Twitter: @RosenbergL
    LinkedIn: https://www.linkedin.com/in/rosenbergl
    ------------------------------------------------------------------------
    ------------------------------



  • 6.  RE: Getting BC (On Premise) Help Documentation To Work

    SILVER CONTRIBUTOR
    Posted Apr 28, 2021 02:39 PM
    Edited by Brad Everts Apr 28, 2021 02:42 PM
    Lewis,

      Did you change the ClientUserSettings.config file just for your user or for all users on your machine?

      Here is an article regarding NAV changes to the ClientUserSettings.config file, but it may still apply since you're on BC14.
     
    https://docs.microsoft.com/en-us/dynamics-nav/configuring-the-windows-client#:~:text=A%20separate%20instance%20of%20the,file%20are%20hidden%20by%20default.

    What I think might be pertinent to your situation from that article:

      "If you want to change default Microsoft Dynamics NAV Windows client settings for all future users on this computer, edit the default ClientUserSettings.config file in C:\ProgramData\Microsoft\Microsoft Dynamics NAV\110. You must run your text editor with Administrator permissions when you do this.

    If you want to change Microsoft Dynamics NAV Windows client settings for an existing user, edit the ClientUserSettings.config file in that user's C:\Users\<username>\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\110 folder. After you modify a user's ClientUserSettings.config file, you must restart the Microsoft Dynamics NAV Windows client for changes to take effect."

      
    Unfortunately, we're running NAV2018 and testing BC17 so I can't test this out and report for sure that it works, but I'm hoping it helps. My best guess is if you are deleting the file in your user profile, when you re-open BC, it is grabbing the config from the .config file in the ProgramData folder on the computer.  Once again, I'm not 100% sure of that.



    ------------------------------
    Brad Everts
    IT Supervisor
    Garner Foods
    Winston-Salem NC
    ------------------------------



  • 7.  RE: Getting BC (On Premise) Help Documentation To Work

    NAVUG ALL STAR
    Posted Apr 28, 2021 03:11 PM
    Yes, fixing the ClientUserSettings.config file in C:\ProgramData\Microsoft\Microsoft Dynamics NAV\140 allows the ClientUserSettings.config file in C:\Users\%USERNAME%\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\140 to be regenerated correctly.

    So now the challenge is how to fix this for all of the users.  I was hoping this information was being pushed from the server, but it appears that is not the case.

    ------------------------------
    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
    www.apifishcare.com
    ------------------------------------------------------------------------
    D365UG-BC/NAVUG All-Star
    D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
    D365UG-BC/NAVUG Programming Committee

    Twitter: @RosenbergL
    LinkedIn: https://www.linkedin.com/in/rosenbergl
    ------------------------------------------------------------------------
    ------------------------------



  • 8.  RE: Getting BC (On Premise) Help Documentation To Work

    SILVER CONTRIBUTOR
    Posted Apr 28, 2021 03:53 PM
    Lewis,

      I'm glad that worked.  As far as copying the file to all of the local computers, that will be dependent on your network setup, but a logon script that copies the file from a shared folder location to the local computer would work.

    ------------------------------
    Brad Everts
    IT Supervisor
    Garner Foods
    Winston-Salem NC
    ------------------------------



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