We recently upgraded from NAV 2009 to NAV 2018, and implemented Charge Logic payments during that upgrade. Now we would like to update how partial Credit Card Authorizations are handled, as they are currently being approved, which is not our desired result. For example, if an authorization is submitted for $100, and cannot be fully approved, we would like that to decline at the very least, or ideally reverse/void (to ensure the approved funds are released).
After reviewing all of the different EFT/Chargelogic setups in NAV, as well as the Chargelogic User Guide, it appears this would be handled on the Gateway's 'Response Codes', where we would update the 'Transaction Status' for the 'Partial Approval' response code (Code 10 in the case of our Gateway) from APPROVED to either VOID, or DECLINED, or similar.
However, the Chargelogic User Guide indicates that these values should not be changed on pre-configured gateways. And since we can't really 'test' this functionality to see the results of that change, I'm very hesitant to update it without more information.
Does anyone have experience with declining or voiding partial Credit Card Authorizations in Chargelogic? If so, can you provide any details on how you set that up, and what the end result looks like in NAV (additional VOID transactions, prompts the user may receive, etc). Any information or suggestions would be greatly appreciated!
Thanks so much for the suggestions. We do have all of our 'Credit Card' payment terms set to require 100% authorization upon 'Release Order'. So thankfully, orders getting released isn't an issue for us. But we are still having to deal with the partial approval, potentially then having to void/reverse that, if the customer wants to use a different card for the entire charge.
I neglected to mention that we removed our payment gateway from our Credit Card processing when we implemented Chargelogic. So its possible this was something being handled by our gateway previously. But our processor has indicated this isn't something we would setup on their end.They dont occur on a daily basis, but enough that I would like to avoid it if possible. Even if only occurring on debit cards, since that didn't seem to be the case for us previously.Thanks again for the input!
No, its happening regardless of if there are backorders on the Sales Order or not. We do have a number of modifications that impact how a Sales Order is released, including only authorizing a Credit Card for product considered 'shippable' on the Sales Order. However, that doesn't appear to be related to the issue, as we have at least a few examples of the full SO amount being submitted, and recorded on the EFT transaction. But only a portion of that being approved:
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