Hi Tim,We use all three; while our partner mostly drove it, from prior emails it appears it was a CharegLogic code in the objects that needed to be changed - it appears it took our partner about 30 mins to correct it.However, that was one problem of a few we had setting up Avalara. Are you able to ping out for tax? If not, it may be an issue with using Taxability Code Mapping utility - we put originally put our mapping there and found out the hard way that didn't work out well. Instead we had to assign taxability on the item level. Those may or may not be related, for us it was a combo issue.So while that may have not been the best answer, I promise there is light at the end of the tunnel. The three do work together. :)
I'm sorry to hear that you are confronting challenges with ChargeLogic and Avalara. Bringing two ISV solutions together can be a challenge, and that's where your NAV partner can be really helpful.For troubleshooting issues with ChargeLogic software, our partners will often try to recreate the issue in a Cronus database to determine if there is a bug or other problem with our software. If there is, we fix it.
Last year, we identified that partners were having a particularly difficult time getting Avalara and ChargeLogic Payments to work together with success. Last fall, we worked with Avalara to create an easier way for our solutions to work together, and our latest hotfix does address the issue. If the latest ChargeLogic Payments hotfix has been installed, your partner can assist you with what action you would need to take on the Avalara side.
To provide some insight as to how it works, Avalara calculates tax outside the native NAV tax engine. ISV solutions like ChargeLogic Payments aren't aware that the native NAV tax engine shouldn't be used when Avalara is in place. The solution that we worked on with Avalara now asks Avalara's software for the correct tax amounts. If you are not getting the correct tax amounts, then the issue is likely occurring with the Avalara software. Your partner should be able to assist you in making that determination. If your partner finds issues with ChargeLogic Payments software, we will make whatever fix is necessary.
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