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ITEMS FLAGGED AS DROPSHIP RESERVING FROM AVAILABLE INVENTORY

  • 1.  ITEMS FLAGGED AS DROPSHIP RESERVING FROM AVAILABLE INVENTORY

    SILVER CONTRIBUTOR
    Posted 13 days ago
    Hello Everyone,

    Every so often we have a item on a sales order that is flagged as dropship with reservation status "Never" receive an inventory reservation.  Please see below.  We have four EA of this express charge reserved to the sales order how can that be?  The "Never" reserve status does not allow you to cancel the bad reservation from the line it must be done in the item card.

    Has anyone run into this issue or one similar?  Would appreciate any insights, thanks.

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    Joe Novak
    Purchasing
    Lesman Instrument Company
    BENSENVILLE
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  • 2.  RE: ITEMS FLAGGED AS DROPSHIP RESERVING FROM AVAILABLE INVENTORY

    Posted 13 days ago
    Do you see any consistencies? There is a reservation setting at the customer level as well. Do you always have this issue with reservations for the same customer, or is it always this item across different customers?

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    Starrla Hawkins
    Director of Customer Relations and System Admin
    ECR4Kids, a CRI Global company
    San Diego CA
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  • 3.  RE: ITEMS FLAGGED AS DROPSHIP RESERVING FROM AVAILABLE INVENTORY

    SILVER CONTRIBUTOR
    Posted 5 days ago
      |   view attached
    Hello Starrla,

    Thanks for your insight.  We actually had this issue come up again for the same item today.  This may be a consistent issue for this part because it shows up on both regular orders that are shipping out of our location and dropship orders.  I wonder if the system is just prioritizing the reserve base on the ship date thus overriding the reserve "Never" status on the sales order line.

    It does seem to be different customers but like I stated above it may be because this item is used frequently on both regular and dropship orders that this issue comes up.  Maybe I can test and see if  I get a similar result.

    Thanks,



    ------------------------------
    Joe Novak
    Purchasing
    Lesman Instrument Company
    BENSENVILLE
    ------------------------------



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