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PI's being unapplied

  • 1.  PI's being unapplied

    Posted 13 days ago
    ​We are using NAV 2015 and have had a few issues with purchase invoices becoming unapplied from the corresponding payments without anyone actually unapplying them. Some of these entries have even been unapplied after a period has been closed, so we have to re-open the period to close the entry. Once a period is closed, none of our users are able to apply or unapply any entries so it's something behind the scenes in NAV that's causing this. Has anyone else had any issues with this? Any idea what could be causing it and how to avoid it?

    One of the invoices that was unapplied ended up being paid twice, so we want to try to get to the bottom of this and avoid that happening again.

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    Isabel Boisvert
    Calgary AB
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  • 2.  RE: PI's being unapplied

    TOP CONTRIBUTOR
    Posted 13 days ago
    ​Isabel,
    I have never heard of anything in standard NAV causing this to happen. I would look at add-ons or modifications in the AP or cash application area.

    The other thing I would do is turn on the Change Log for the tables being impacted.. For example, table 380, Detailed Vendor Ledg. Entry and table 25, Vendor Ledger Entry. That might provide clues as to when this is happening and what the user is doing to cause it.

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    Crystal Tollison
    Consultant
    ArcherPoint Inc.
    Lawrenceville GA
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  • 3.  RE: PI's being unapplied

    Posted 12 days ago
    Hi Isabel,
    You could turn on the Change Log for the Purchase Invoice table and set it to record modifications.  This way you could see if it's a user making these changes.

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    Jenifer Elliott
    Senior Application Consultant
    Technology Management Concepts
    807 Parkview Drive North, Suite 150
    El Segundo, CA 90245
    Phone: 831.277.3280
    Email: jelliott@tmc-la.com
    Website: www.abouttmc.com







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