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Set up email logging

  • 1.  Set up email logging

    Posted Sep 22, 2020 10:27 PM
    Hello All,

    I'm trying to setup email logging, I followed instructions in this article Set Up Email Logging - Business Central.
    But I get error on the BC Windows Client and Web Client.
    This email account does have admin rights but it is setup with MFA, is the MFA an issue or I have to use onmicrosoft account for this?

    thank you for any help!!





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    Alicja
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Set up email logging

    Posted Sep 23, 2020 10:41 AM
    I had read something about this recently when you are using an MFA account and BC.  Here is what they said.....

    "When you use MFA, you are encouraged to set up an "App Password" that can be used with "external applications" and older, legacy applications like Office 2016.  I did that a couple of weeks ago, and used it for an old version of Skype, as well."

    "I just finished using it for these BC authentications, and it worked perfectly."


    I hope this solves the issue!

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    DeAndra Wolf
    Solution Systems, Inc.
    Rolling Meadows IL
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    Academy - Online Interactive Learning from Experts


  • 3.  RE: Set up email logging

    Posted Sep 23, 2020 10:51 AM
    Hello DeAndra,

    thank you for your message!
    I found the same post earlier, I used the app password and getting that error on the screenshot.

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    Alicja
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    Academy - Online Interactive Learning from Experts


  • 4.  RE: Set up email logging

    GOLD CONTRIBUTOR
    Posted Sep 23, 2020 10:59 AM
    Yes, MFA requires a specific email and password and a few times the client i was setting up was sure they were entering the correct credentials, but if they kept trying or reset the password, it eventually worked.

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    Jamie Constantine
    Senior Consultant
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    Academy - Online Interactive Learning from Experts


  • 5.  RE: Set up email logging

    Posted Sep 25, 2020 08:07 PM
    Thank you all! I got that working.

    Will that log any email between salesperson and a contact or only emails that have attachment with templates that are setup?

    thank you!!

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    Alicja
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    Academy - Online Interactive Learning from Experts


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