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Sales Credit Memos workflow error

  • 1.  Sales Credit Memos workflow error

    Posted Feb 04, 2020 04:21 PM

    Has anyone experienced the following error before?

    You cannot use Sales Header: Credit Memo,SCR100018 for this action.

    The restriction was imposed by the MS-SCMAPW-01 workflow, Sales Credit Memo Approval Workflow - Over $1?

    I know this is something to do with the workflow but even when I disable the workflow I cannot post the sales credit memo.


    Andrea Pember
    Calgary AB

  • 2.  RE: Sales Credit Memos workflow error

    Posted Feb 05, 2020 12:43 PM
    ​You had better to provide more detail information about your issue. For example: in which step you get this issue?  Did you customized this workflow?

    If it is created from sales credit Memo approval workflow template, it didn't check the Amount, any sales credit memo, status = open, it will add a restrict for release or post the document and set document status to be pending approval. After the restriction was added, disable the workflow won't automatically remove the restriction. But you can cancel the approval request to remove the restriction.

    If the workflow is customized, how to remove the restriction will depends on how your workflow was setup.

    Deborah Qin
    Mississauga ON

  • 3.  RE: Sales Credit Memos workflow error

    Posted Feb 05, 2020 02:23 PM
    Hi Andrea,

    You may want to check your Approval User Set Up.  There may be a $1 value in the Sales Amount Approval Limit field for a user, this could affect your ability to post.

    Laurie Ouellette
    Insight Works
    Edmonton AB

  • 4.  RE: Sales Credit Memos workflow error

    Posted Feb 06, 2020 10:44 AM
    This does happen time to time with Workflow Approvals.  A Super User can go to the "Restricted Records" screen by searching for it, and delete the orphaned record.

    Michael Martin
    Seattle WA

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