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License Shenanigans

  • 1.  License Shenanigans

    Posted 17 days ago

    Hi.

    Has anyone experienced this?

    So it seems that our "Microsoft Partner" (which is a code-word for "print money at client's expense), installed their developer license on our server for years.  They collected our license payments, but seemingly, never sent that to Microsoft (NAV 2016 and then 2018).

    Their work happened to be horrible and they changed personnel often, with us having to retrain their new staff in our business over and over again.

    Eventually, we got smart and kicked them to the curb.

    The issue that exists, is that their license is still on our server and our new partner is somewhat locked out of what they should be able to do for us.  EVERYONE I talk to about this says that their actions were beyond stupid at the least and purposely misguided at the worst.  But yet, no one with a closer connection to Microsoft, like my new partner, is willing to bring this to Microsoft's attention, seemingly because these "developers" all work together and thus they don't want to be seen as a "rat."  

    However, we're stuck, we can't get the modifications we need, the license we own and pay for can not be installed, and everyone is afraid to even help us.

    Has anyone had an experience like this?  Did it get resolved?  If so, how?


    Michael Kotok

    Arctic Fisheries Ltd.
    Buffalo, NY and SLC, Utah



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    Michael Kotok
    President
    Arctic Fisheries Ltd.
    Buffalo NY
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  • 2.  RE: License Shenanigans

    NAVUG ALL STAR
    Posted 17 days ago
    Edited by David Wiser 17 days ago
    Michael,

    Sorry, you're having to go through this.  A couple of comments:

    First, it is stupid for a partner to permanently load their license on your system.  Partners may load their license temporarily when installing updated objects or doing some testing, but should be guarding its use.  Even Microsoft prescribes that.  Also, be aware that partner licenses expire.  So, there will come a time in the near future where that installed license will no longer work.  You should start getting warning messages about 2 weeks in advance whenever you log into the system that the license is set to expire (user licenses do not expire).

    Second, there shouldn't be anything to prevent your new partner from installing their license on your system so that they can access the code.  That part of your new partner's comment doesn't make sense.

    Lastly, you should be able to contact Microsoft directly to inform them about the previsous partner's activities and get your own license to install in your system.  One thing to be aware of though.  When you do get a user license, be sure to test all your functionality.  If there are add-on products or custom code that is not included in your user license, you will not be able to use that functionality.  Partner licenses are usually set up to run all objects regardless of publisher.

    Hope this helps.  Reach out if you have further questions.

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    David Wiser
    Sr. Solution Consultant
    Tigunia
    2019-2020 Board of Advisors
    BCUG|NAVUG All-Star
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  • 3.  RE: License Shenanigans

    Posted 16 days ago

    Hi David,

    Interesting insights.  My current partner is unwilling to get involved in the license matter, presumably this is the reason that they are not putting their license on the server?  Or my own license.... There are a few code things in there from the old "partner," so to your point, even removing their license puts me out of business until we re-write the new code, though that takes time.  Their lawyer has told ours that they are using the license as leverage on us...How nice.

    As for contacting Microsoft, I don't even know where to start to get to someone on this subject, I have only gotten dead-ends.

    This will seemingly have to be settled in court.  Which I look forward to.

    Thank you, David, this is very unfortunate.

    Michael



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    Michael Kotok
    President
    Arctic Fisheries Ltd.
    Buffalo NY
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  • 4.  RE: License Shenanigans

    Posted 16 days ago
    Hi Michael,

    I'm sorry that you are dealing with this.  This partner behavior is absolutely inexcusable and tantamount to theft.

    I have unfortunately seen partners do this several times throughout the years.  The good news is that to my knowledge Microsoft has always made good to companies that have found themselves in this position due to no fault of their own.

    Your current partner should reach out to their Microsoft Partner Development Manager on your behalf.  I also recommend that you reach out to Microsoft directly.  Here is a link to CustomerSource, where you can put in an operations request: Contact Us - Microsoft Dynamics CustomerSource North America

    I encourage you to be very assertive with Microsoft on this, as you paid your renewals and deserve to have legal licenses.

    Good luck!

    ------------------------------
    Janelle Riley
    CEO
    Syvantis Technologies, Inc.
    Baxter MN
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  • 5.  RE: License Shenanigans

    TOP CONTRIBUTOR
    Posted 16 days ago
    Years ago, there was another partner that was doing this down in Florida.  Collecting the client's money for the license but never ordering the license from Microsoft.  Eventually they got caught and shut down the company.  I don't think there was a positive resolution for the clients (re-buy an actual license or switch products).  I'm pretty sure the people responsible were able to stay in the NAV channel and eventually started up another company.

    Why your partner wouldn't feel comfortable going to Microsoft with the information is beyond me.  Bad "partners" make the rest of us look bad.

    I can understand them not wanting to install their license, as that is not what a good partner should do.  You will run into the problem of the license expiring, and have the hard decision of buying again or switching to something else.

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    Ben Baxter
    Consultant
    Accent Software, Inc.
    Carmel, IN
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  • 6.  RE: License Shenanigans

    Posted 16 days ago
    This seems off. We have the ability to toggle between different licenses and I do so all the time. Your new partner should not have an issue loading their license. It is possible that specific objects may be locked by the old partner however.

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    Jen Chesaniuk
    New Fortress Energy
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  • 7.  RE: License Shenanigans

    Posted 16 days ago
    Hi Michael,

    Sorry to hear of your struggles, unfortunately there are a few bad apples out there.    David is correct, you need to setup a TEST database, and install your license.  Then test everything and identify/document the errors or issues that occur.  Then you can determine what needs to be fixed and how.

    You can also look at your partners license and see what the expiration date is, you need to test and validate and fix your database before the partner license expires.

    We would not be able to install our partner license on your server, but we can help with setting up a TEST database, and working with you to validate and get your license accurate.

    I'd be happy to have a conversation with you, work with Microsoft to see what they can do, just reach out.

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    Tim Muldoon
    Strategic Account Manager
    ArcherPoint Inc.
    Dallas PA
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  • 8.  RE: License Shenanigans

    TOP CONTRIBUTOR
    Posted 16 days ago
    Sorry to hear that you are struggling with this.  I am a little surprised that your new partner isn't willing to take it up with Microsoft for you. I am not a partner anymore or would have loved to help you, but I see that my good friend @Tim Muldoon has offered to help you out. Hope he can help you get it sorted out.

    Good luck and hope you are out of this ditch soon,
    ~Meenakshi​

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    Meenakshi Singh
    Ruby Award Recipient
    NAVUG/D365BC-Programming Committee
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