Open Forum

  • 1.  User Personalization

    Posted Sep 17, 2021 12:10 PM
    We're on NAV 2018 w/O365 authentication. I have a single user whose NAV client freezes intermittently. We've already looked at reinstall, AV, her ISP connection, etc.

    I saw a discussion that recommended deleting and rebuilding her user record. Has anyone done this and been able to successfully restore the user's personalizationstore.xml?

    Any other suggestions?

    Thank you!

    Noreen Fujita-Sacco
    Applications Coordinator
    Coghlan's/Gear Aid
    Bellingham WA

  • 2.  RE: User Personalization

    Posted Sep 20, 2021 08:08 AM
    You can safely delete that .xml file and you can also inside the NAV client go to Delete User Personalization, then filter on the user's ID and delete any rows for that user.
    The user will have to recreate any personalizations after doing this.

    Lewis Rosenberg
    IT Manager
    Mars Fishcare
    Chalfont PA
    D365UG-BC/NAVUG All-Star
    D365UG-BC/NAVUG Board of Advisors, Chairperson Emeritus
    D365UG-BC/NAVUG Programming Committee

    Twitter: @RosenbergL

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