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Get the help server working

  • 1.  Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 04, 2019 01:41 PM
    When our partner installed Business Central Spring Edition, they did not fill in the parameters for the help server. I have tried uninstalling the help server, but when I re-install the help server, the parameters are greyed out. Does anyone know how I can get the help server working in Business Central?

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    Gregory Alford
    Director of Technical Resources
    Tri Star Metals LLC
    Carol Stream IL
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Get the help server working

    Posted Dec 05, 2019 07:40 AM
    Hello,

    If you have access to the installation media for Dynamics 365 Business Central, then you should be able to reinstall Help Server. During the installation process, you will be asked to fill in those fields. If Help Server is already installed, then you can edit the settings in the administration tool: https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/administration-tool
    You can read about Help Server and other options of connecting your Business Central solution with relevant Help here: https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/configure-help#on-premises-deployments

    I hope this helps you find a solution to your problems. Otherwise you might want to reach out to your partner again for assistance. Note that you no longer have to use Help Server, and that this might be why the partner left the parameters empty.

    Best regards,
    Eva Dupont
    Microsoft Corp.

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    Eva Dupont
    Microsoft
    Redmond WA
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    Academy - Online Interactive Learning from Experts


  • 3.  RE: Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 05, 2019 10:34 AM
    Thanks for trying. However:

    1. There does not appear to be any settings for the help server in the administrative tool.
    2. I can't make heads or tails of the Microsoft help instructions.

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    Gregory Alford
    Director of Technical Resources
    Tri Star Metals LLC
    Carol Stream IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 06, 2019 07:52 AM
    Let's make sure the help server is working before worrying about how to connect it to the clients.

    You'll have to substitute some pieces of this URL to test it. I am making the assumption that when your partner installed BC, they set the help server website to use the default port of 49000. You'll need to substitute mybcserver for whatever yours is. Try this from a web browser (and I do not know whether it will need to be http: or https: - try both):

    https://mybcserver:49000

    If that works, reply back and we'll take the next step with the BC Admin tool.

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    Kyle Hardin
    NAV Developer
    ArcherPoint Inc.
    Duluth GA
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    Academy - Online Interactive Learning from Experts


  • 5.  RE: Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 07, 2019 11:50 AM
    That did not work. I have verified that the ports are open on my firewall and on my server.

    ------------------------------
    Gregory Alford
    Director of Technical Resources
    Tri Star Metals LLC
    Carol Stream IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 09, 2019 11:39 AM
    That sounds to me like the Help server was never installed.

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    Kyle Hardin
    NAV Developer
    ArcherPoint Inc.
    Duluth GA
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 7.  RE: Get the help server working

    TOP CONTRIBUTOR
    Posted Dec 11, 2019 11:10 AM
    After many attempts, I found one combination that worked.

    1. Uninstall help and the client.
    2. Reboot.
    3. Run the installation from the server.

    a. I copied the CD to a folder on the C Drive.
    b. I right clicked on Setup and chose "Run As Administrator"

    4. I was then able to enter the Help Server name and port.

    Now the help server is working.

    You would think Microsoft could make this just a little bit easier.




    ------------------------------
    Gregory Alford
    Director of Technical Resources
    Tri Star Metals LLC
    Carol Stream IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


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