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reversing a voided check

  • 1.  reversing a voided check

    Posted 21 days ago
    HI Everybody,

    Has anyone accidentally voided a payment from a payment journal twice? If so, how did you undo it?

    We created a payment journal to post a transfer of funds from one account to another through a MANUAL CHECK



    Instead of reversing the entry posted in error we financially voided the check not once but twice.


    This caused our account balance to be reduced by the 2nd accidental void.

    We have not been able to find the account credited to balance out the void.
    Our balance sheet does reflect we are short the amount voided in error.

    What is the best way to correct our account balance/ undo the void?

    All suggestions/solutions are happily welcomed,

    Thank you in advance!




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    Mary Sanchez
    Andy Gump, Inc.
    Santa Clarita CA
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  • 2.  RE: reversing a voided check

    TOP CONTRIBUTOR
    Posted 21 days ago
    ​Hi Mary,
    You don't mention your NAV version but if it is recent, I suggest you search for a hotfix.

    I have been working with NAV over 20 years and have never seen a check 'voided twice'.

    I suspect it may have been entered twice? Or perhaps you have a mod or add-on that is misbehaving.

    I would look at the Entry No. and see if they are different on the two voided check entries and the two void entries.

    I would be interested to know if there is a hotfix for a recent version that fixes this issue? Please share your solution with us!


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    Crystal Tollison
    Consultant
    ArcherPoint Inc.
    Lawrenceville GA
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  • 3.  RE: reversing a voided check

    TOP CONTRIBUTOR
    Posted 20 days ago
    I had this happen voiding a payroll check with Serenic. There is a fix. If you are current on Serenic it won't be an issue.



    Sent from my Verizon, Samsung Galaxy smartphone





  • 4.  RE: reversing a voided check

    Posted 19 days ago
    HI everybody,

    I found the problem. It wasn't that we voided the check twice. It just looked that way because we kept using the same description and date and when trying to correct the original posting error.

    It looks like we voided the original transaction to reverse the entries and re-post the journal. Then when making the journal entries again the amounts were posted in reverse causing the second void to reverse the entries again.

    Upon entering the third attempt to journal our payment/transfer correctly we used the account name instead of the G/L number assigned to it.
    What the journal entry did was debit the account we had set to balance our credit. However we never saw the credit post to our G/L account  because it wasn't pointing to anything.

    In the words of our founder "Experience is surviving the mistake."

    We have since then decided to block ACH so that we don't try to post to the wrong account.

    Thank you for your input and hope others benefit from this experience.

    ------------------------------
    Mary Sanchez
    Andy Gump, Inc.
    Santa Clarita CA
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  • 5.  RE: reversing a voided check

    TOP CONTRIBUTOR
    Posted 20 days ago
    Is the AD Hoc item you need to order a new SKU or do you need to buy it from an alternate source of supply?

    We created an alternate source vendor for drop ship sales orders.  It specifically exists for spot buys.  We have no need for Supplier
    Catalogs.

    We represent major manufacturers and if we buy an item from an alternate source vendor it would be from another distributor who also
    sells under the Major Manufacturer part number.

    ------------------------------
    Michael Heatherly
    controller
    Lesman Instrument Company
    BENSENVILLE IL
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