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Intermittent #EFT error/performance since upgrade to #ChargeLogic Connect Remote Storage on #NAV 2013 R2

  • 1.  Intermittent #EFT error/performance since upgrade to #ChargeLogic Connect Remote Storage on #NAV 2013 R2

    Posted Feb 24, 2020 02:39 PM

    Good afternoon -

    We recently migrated out NAV EFT Setup with ChargeLogic form Encrypted (local) to Remote Storage and are seeing two key issues I wonder if anyone can give any advice on:

    1. Intermittent error "The request was aborted: Could not create SSL/TLS secure channel."
    - We have seen users experience this error, then have another user repeat the same transaction without error. I myself have added my own card to a customer card and got the secure channel error, then immediately added the same card again without changing tier, and the transaction was successful without error, ruling out a specific tier configuration issue.

    2.The second issue is processing/transmission speed of the transaction, whether successful or not.
    Previously we were simply encrypting the data locally to our own NAV SQL DB to be sent in a batch to the processor later – with Remote Storage we are sending cards and transactions to ChargeLogic to be encrypted and stored remotely, so we do expect a certain change in processing time. However, users have submitted tickets regarding the time it is taking - has anyone else seen similar performance decreases, and could advise what a reasonable processing time for the remote transaction should be?

    Many thanks!




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    Oliver Leslie
    HOLLY HUNT Enterprises
    Chicago IL
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    Academy - Online Interactive Learning from Experts


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