Hi Nora,I'm wondering if you're having the same issue we are. When you say "Not being sent up", are you saying the Order remains in your report and the status is "uncommitted" or is the invoice going up to Avatax, but the status is "Posted" (IE: When you run your sales tax reports, the invoice does not show up, even though its in the dashboard view)?We are having the issue where the invoice goes up to Avatax, but the status changes to "Posted" instead of "Committed". We are committing the documents manually, but we have not found the cause or solution to the problem.
Good Morning David,
So far the order went up as a Sales Order under Uncommitted, but once we invoice it is not showing up as the invoice as Committed or locked if it has already been sent to the states. We invoice in batches so we looked to see if the whole batch was missing, but that did not seem to be the case as some were there and some were not.
Nora Gowin | Accounting Manager
86475 Gene Lasserre Blvd. Yulee, FL 32097
(904) 225-5558 ext. 213
S.I.G brands include eScience Labs, Hands-On Labs, Science First, Your Science Hub, Wildco, & StarLab
I have had 3 cases with them. The first one they said was our fault, but could not say why or from what. The second one they closed without looking into it. The third one is currently open and they have begun to notice the invoices not going up. Such as they knew 3 did not go up from 01/17 and requested those invoices.
We have proven that in almost every case that the order went up as uncommitted it was just once we fulfilled the order and made it an invoice that it was not always going up.
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