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NAV opens and then closes

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  • 1.  NAV opens and then closes

    Posted Apr 30, 2019 12:34 PM
    Hey everyone,
    I have never seen this before, so I am asking here.
    I have a new user who is clicking on the Dynamics NAV icon, NAV loads, we can see it load into the homescreen, and then it immediately closes the application. We have rebooted and it still does the same thing. I ran it as administrator, same results. I did test on a different computer and it works there, so I know the user setup is right. Has anyone seen this before and if so, a known fix?
    Thank you!!

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    Tyler Miller
    Sr. IT Manager
    New French Bakery
    Minneapolis MN
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  • 2.  RE: NAV opens and then closes

    TOP CONTRIBUTOR
    Posted Apr 30, 2019 01:09 PM
    Does it just close? Or does it error and close?

    What does the Event Log say?

    Every now and then you just have to reinstall the application on the user's machine.

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    Matt Traxinger
    NAV Developer
    ArcherPoint Inc.
    San Antonio TX
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  • 3.  RE: NAV opens and then closes

    Posted Apr 30, 2019 03:31 PM
    It just closes, no error.

    I might just have to do a reinstall. Nothing in the event log either.

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    Tyler Miller
    Sr. IT Manager
    New French Bakery
    Minneapolis MN
    ------------------------------



  • 4.  RE: NAV opens and then closes
    Best Answer

    Posted May 01, 2019 09:46 AM
    Hey Tyler,

    We have experienced that same issue when doing scripted installs, specifically when one of the sub components do not install successfully.  Since it is a VBS script, unless we are right on top of it during the install, there are no error messages displayed long enough.  Typically the culprit is .NET framework failing to install completely.

    Hope that helps!

    ------------------------------
    Andy Brandt
    Lundberg Family Farms
    Richvale CA
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  • 5.  RE: NAV opens and then closes

    Posted May 01, 2019 09:59 AM
    .NET was the issue, and we solved it, thank you!!

    ------------------------------
    Tyler Miller
    Sr. IT Manager
    New French Bakery
    Minneapolis MN
    ------------------------------



  • 6.  RE: NAV opens and then closes

    Posted May 01, 2019 10:17 AM

    We moved to 2016 last April and have started seeing this behavior as well.  We were suspecting a network lag and NAV closing-haven't been able to pin point it yet.

     

    Teri in San Jose






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