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WooCommerce and NAV

  • 1.  WooCommerce and NAV

    GOLD CONTRIBUTOR
    Posted Aug 19, 2019 02:17 PM
    Hello everyone,

    My marketing team just came to me and said they would like to move the company website over to a platform called WooCommerce.   Amazingly enough, I had never heard of WooCommerce before.  I looked it up and they really avoid talking about integrations which has me worried.    Has anyone out there used WooCommerce and/or could tell me if there is any integration with NAV?   Our current website has no real integration and I really don't want to see the marketing team shoot the company in the foot, again.

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    Steven Hoag
    I.T. Manager
    Fashion Angels Enterprises, LLC
    Milwaukee WI
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  • 2.  RE: WooCommerce and NAV

    GOLD CONTRIBUTOR
    Posted Aug 20, 2019 09:47 AM
    Hello again,

    We are really searching for the best, affordable eCommerce system that is going to fit our company.    As the IT manager, I would like to see us go to something that is fully integrated with our NAV 2015 system.

    So what are you using for your eCommerce solution?

    Thanks again.​

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    Steven Hoag
    I.T. Manager
    Fashion Angels Enterprises, LLC
    Milwaukee WI
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  • 3.  RE: WooCommerce and NAV

    SILVER CONTRIBUTOR
    Posted Aug 20, 2019 10:23 AM
    Hi Steven.  It has been my experience that even when a platform claims that it is integrated with NAV, it's still a lot of work to get it working correctly.  We are using Big Commerce and NAV 2013R2.  Since our NAV doesn't have the capability to store item images natively (planning to upgrade soon!), we only use NAV to send the "Website model name" and the color/size options with SKU's to Big Commerce, and then we separately update images and copy on their platform.  As far as orders are concerned, we are currently using CSV exports but will be moving to web services.   Our inventory and orders statuses are pushed to an Azure SQL table that can be accessed by Big Commerce to determine availability and whether or not an order has been imported/shipped.  In addition to regular orders, you will need to think about any special services or promotions that need to be considered.  Sometimes those are easier to handle on the side of a programmer modifying the order export tool instead of building it into NAV. (For example, if you want to ship a free keychain with every purchase over $50, you want the keychain to come in from your web services/order export instead of having to add it manually in NAV, even if it wasn't a part of the "cart" during checkout).  You will also need to know what personalization/customization options are available and how those can be handled on the platform and in NAV (We make custom wood bats, to we have a lot of custom options that wouldn't be natively integrated in any site).  This is now our 3rd website platform.  We had X-cart with Quickbooks, then Magento with NAV, and now Big Commerce with NAV.  If I could make one recommendation about this, it would be that the operations team should be VERY involved in the process of choosing a new website platform.  The marketing team should manage the look and feel and product display, but the team that is responsible for maintaining the item catalog and processing orders will need to make sure that the e-commerce solution is giving them what they need in order to do so.  Our Magento implementation was managed by a third party marketing firm.  The site won multiple awards because it was beautiful and innovative, but I had to pay a separate development team about $50k to fix all of the product catalog and export functionality because it was also an absolute mess.  The platform wasn't the problem, it was that they had dumped a bunch of broken products and options into a new platform (Ex: There were about 10 different options for the color black and no way to know which ones were associated with which "black" product).  All of the stakeholders need to get together early to write up their requirements because otherwise this will be painful and expensive!!

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    Angela Dunnahoe
    Marucci Sports
    Baton Rouge LA
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  • 4.  RE: WooCommerce and NAV

    GOLD CONTRIBUTOR
    Posted Aug 20, 2019 10:38 AM
    ​Thank you Angela for those insights!

    I am now working very closely with the Marketing Team to make sure that we find a solution that we can all live with.  :-)

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    Steven Hoag
    I.T. Manager
    Fashion Angels Enterprises, LLC
    Milwaukee WI
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  • 5.  RE: WooCommerce and NAV

    Posted Aug 20, 2019 01:05 PM

    Hi Steve,

    Angela's points are well stated.

    As for WooCommerce, we were talking to a customer using that, and they referenced  their WordPress REST API:
    https://docs.woocommerce.com/document/woocommerce-rest-api/

    Not sure how easy it is to work with, as we never got that far.  They started looking at other e-commerce solutions for NAV.

    A few that always come up that work with NAV already:  (but not sure all work with 2015)

    Sana
    Dunamics E-Shop
    TrueCommerce
    DynamicWeb

    There are more, but those are the main ones we see, as well as those that use Magento open source, and the Malibu Commerce or other Magento to NAV connector.

    For sure see a demo of the e-commerce solution connected to your version of NAV, to understand what can really be passed back and forth.

    Good luck!

    Mike



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    Mike Loumeau
    Enterprise Sales Executive
    Sikich
    Los Angeles, CA
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  • 6.  RE: WooCommerce and NAV

    Posted Aug 21, 2019 12:18 PM
      |   view attached
    Hi Steven,
    Couldn't agree more with Angela's point.
    We have many customers asking us, "what is that one thing that will make our NAV e-commerce project rollout successful?"
    Invariably, our response is...active involvement of the executive sponsor(s) from requirement gathering till the go-live.
    It is completely up to you/your marketing department to decide what level of integration they are looking for their e-commerce with NAV. There are various options ranging from: a bridge connection with a la carte touchpoints (letting you pick and choose pieces that you want to be integrated like: the product, price, inventory, orders, customers, etc.) to a fully integrated seamless solution ensuring your NAV be the single point of truth for your eCommerce portal.

    Our approach is to help solve the integration challenges leveraging the latter. A quick 4 min preview: https://www.dvp.net/video

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    Girish Purohit
    Sales and Marketing Manager
    Digital Vantage Point Inc.
    Markham ON
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    Attachment(s)

    pdf
    eBook5Reasons.pdf   285K 1 version
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  • 7.  RE: WooCommerce and NAV

    Posted Aug 21, 2019 07:17 AM

    Good Morning Steve,

    Sana Commerce has exactly what you are looking for.  Please feel free to contact me at d.martin@sana-commerce.com for more information on our eCommerce platform that is built (single stack solution) fully (bi-directional) integrated with NAV.  You can also visit our website for more information at www.sana-commerce.com

    Thanks

    D



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    Don Martin
    Channel Sales Manager
    Sana Commerce
    Rotterdam
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  • 8.  RE: WooCommerce and NAV

    TOP CONTRIBUTOR
    Posted Aug 20, 2019 01:42 PM
    I'm familiar with Woo Commerce and have done proof of concept integrations with it. Personally, I thought it was a little lacking from what I remember. No partial shipping for example, had to have a work around. Really bare bones.

    We have an app that we sell that we currently connect to Amazon and Magento with, but it can be used to connect to most e-commerce sites. We've done proof of concepts with Woo Commerce, Shopify, NuOrder, and even home grown e-commerce platforms.

    As an aside, being on NAV 2015, I would recommend upgrading. Until you get to a version with Events, you're probably just going to be finding a lot of solutions that modify base NAV in terms of a full integration.

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    Matt Traxinger
    NAV Developer
    ArcherPoint Inc.
    San Antonio TX
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  • 9.  RE: WooCommerce and NAV

    SILVER CONTRIBUTOR
    Posted Aug 21, 2019 12:27 PM
    We currently are using WooCommerce with NAV 2018 for a few of our webshops - stock status is the main item we have linking to the web shop, but we also have it set up to send the sales order to NAV and our warehouse software 3PL, with limited reporting options. WooCommerce certainly has benefits, but as others said - it is very bare bones and hard to properly set up.

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    Caity Ross
    Prominate, Inc.
    Atlanta
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  • 10.  RE: WooCommerce and NAV

    Posted Aug 22, 2019 01:51 PM
    Steven,

    As stated by others, there are several great eCommerce products that automatically integrate with NAV out of the box. The other option, is to use SmartConnect by eOneSolutions to map fields back and forth from NAV with WooCommerce and it is integration that eOne has performed before utilizing their SmartConnect tool.

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    Darren Atkins
    Account Manager
    Advanced Business Systems, LLC
    Metairie LA
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  • 11.  RE: WooCommerce and NAV

    TOP CONTRIBUTOR
    Posted Aug 22, 2019 08:40 PM
    Hi Steve!

    If you're sticking with WooCommerce and already made that decision, I would go with what Darren suggested. eOneSolutions has a product called SmartConnect and can build the integration for you. I'm sure they may already have a template already. Another one that I've come across is AppseConnect.

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    Kristoffer Ruyeras
    Solutions Architect
    Tigunia
    Seattle, WA
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  • 12.  RE: WooCommerce and NAV

    SILVER CONTRIBUTOR
    Posted Aug 23, 2019 09:49 AM
    If anyone goes down the path of AppsEConnect also known as Insync - be prepared to really coddle the project or ask for Sandip Chakraborty as your Implementation consultant from the get go. We just wrapped up a project with them that had an expected deliverable from start to live of 3 months that ended up taking 9 months. Actually shooting a "testimonial" today as we were one of their first customers that asked for an integration involving NAV 2018 that was to our warehouse software 3PL.They seemed to have a lot of knowledge of 3PL, but certainly had more opportunities to learn with NAV and are happy to spend that time with your team to learn it.

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    Caity Ross
    Prominate, Inc.
    Atlanta
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